Account & Settings

Profile

Your profile

Manage the identity and contact information used throughout Lumate.

Profile photo

Add a photo to personalize your Lumate account.

Change Photo

Full name

Phone number

Used as profile contact information. This does not change your sign-in method.

Email address — Email changes are managed under Sign-in & Security.

Account type

User User

Your Lumate identity

Profile updates are reflected across your current Lumate account. Historical reports and completed records are not rewritten.

Security

Sign-in & security

Review how you sign in and manage the security of your Lumate account.

Email address

Your current sign-in email is — .

Account Email

Sign-in methods

These are the authentication methods currently connected to your account.

Protect your account

Lumate will never ask you to send your password by email, message, or support request. Keep access to your sign-in email and connected providers secure.

Help & Support

How can we help?

Find answers, contact Lumate, or share feedback about your experience.

Frequently asked questions

Browse answers about reports, applications, screenings, rentals, accounts, and landlord tools.

Contact support

Send a support request directly to Lumate. Include enough detail for us to understand what happened.

What do you need help with?

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Message

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Your Support Requests

Review your support history, status updates, and replies from Lumate.

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Share feedback

Have an idea or something we should improve? Your feedback helps shape Lumate.

Legal

Legal & policies

Review the policies and terms that apply when using Lumate.

Privacy Policy

Learn how Lumate handles and protects information.

Terms of Service

Review the terms governing use of Lumate.